Return Policy:
• Returns must be requested within 10 business days of receipt.
• 15% restock fee will be applied.
• Damaged or missing product must be communicated to a Customer Service Representative within 48 hours of receipt.
• NO return authorizations, credits, or exchanges will be issued for any food products that have been opened, defaced, or relabeled.
• NO return authorizations, credits, or exchanges will be issued for any skin care products, cosmetic ingredients, books or international orders.
• Contact a Customer Service Representative for further detail.
• Return freight paid by customer.
Refund Policy:
• Upon return product will be inspected by a quality assurance team member. If it is determined product has been opened, defaced, or relabeled Scott Honey Farms & Organics reserves all rights to dispose of product and withhold refund.
• If product is found to meet our return policy, a refund will be applied to your account, less a 15% restock fee.
• All deductions from invoice require prior approval.
DAMAGED OR MISSING PRODUCT PROCEDURES
Delivered on Scott Honey Farms & Organics Truck:
If any items shipped via a Scott Honey Farms & Organics delivery truck should be damaged due to unloading or transporting, the driver has the authorization to return the damaged product to the warehouse. If any product is found to be missing, the driver has authorization to write a credit. If a driver is not present, you have 48 hours from receipt to communicate damages and missing items to your customer service representative for credit and/or return. Communication after this designated period will not warrant credit and/or return.
Delivered on Common Carrier: Any damaged or shorted items delivered via a third party common carrier must be noted on the Bill of Lading (BOL) and signed by the carrier's driver in order to file a claim with the carrier. Any additional documentation, including pictures, should be sent to a Customer Service Representative within 48 hours of delivery. In cases where Scott Honey Farms & Organics arranges freight, and is billed by the carrier, Scott Honey Farms & Organics will file claims for damages on your behalf if damages are noted on the BOL. In cases where you arranged freight, and are billed directly, you are required by the carrier to file claims with them directly.
QUALITY CLAIMS
To maintain the highest quality and avoid possible infestation, always store product in closed container and follow storage suggestions on the product specification sheet. If the complaint is due to natural crop variance, we will not accept the return because it’s not a quality issue and cannot be controlled.
Claims Procedure:
• Prior to sending any questionable product back, contact a Customer Service Representative for instructions.
• Customer Service will file a claim with Quality Assurance on your behalf.
• Quality Assurance will review your claim and we will follow up within 5 business days.
• Quality Assurance may require a sample or picture of the product if a comparable lot is not available for review.
• Return and/or credit are subject to approval by our Quality Assurance.
• If the claim is approved, we will follow up with the credit and/or return instructions. The product must be returned in its original packaging and cannot be defaced or relabeled in any way.
Infestation/Foreign Material:
• Contact a Customer Service Representative for instructions on how to proceed.
• We may ask for the foreign matter or debris by sending a picture and a physical sample.
• Scott Honey Farms & Organics does not take infested product back.
• Claims must be made within 10 business days of receipt.
• Please do not destroy any product until your request is approved. This could result in forfeiture of credit.